The staff were very friendly and accommodating. The room they gave us had ants in it. Then they shifted us to another room, which still had ants in it. I even saw ants in the dinning area where they serve breakfast. I hope they are able to fix this for the future, but I won't be staying there again.
Friendly staff, everything else is poor. Stained sheets, towels are very old and smell damp. Bed was terrible first night with springs sticking out of it, they did change to slightly better one next day when requested. Shower is fantastic very good pressure and hot as cab be. Rooms are dusty and need carpets changing desperately.
Cleanliness: 8 Very clean rooms. Housekeeping every single day, even without requesting. Comfort: 7 The room is small size. Comfortable beds. Not soundproof enough. Facilities: 5 No fridge. No gym or pool. No parking area. Location: 8 - The location is very good, near a lot of shops, supermarkets and restaurants. - A nearby bus and underground stations. Staff: 8 Great hospitality from all the staff. Very polite and respectful staff. Breakfast: 6 Breakfast is below average, with very limited and mostly cold choices. WiFi: 10 Very good WiFi connection, with high speed. Value for Money: 7 Worth the price, specially when you see much lesser hotels with the same or even higher prices around the same region.
Nice hotel Friday staff really clean but the beds are awful 3 night stay and absolutely awful sleep. The hotels great but be mindful there’s there’s no hotel parking so you have to parking in the road if you can find space or it’s the carpark. Plenty of shops nearby and station going to London and bus service is good.
I booked a hotel stay through delta at ilford hotel from jan 25-31 . First night I found some ants on the bed, said and did nothing. Second night woke up around 4am with ants on my face and night stand. Contacted delta helpline was told I should talk with the manager and that my booking was nonrefundable but should call if nothing was done, so I did as told. Nothing was done and Could barely sleep the night of the 27th soo bad I had to check out morning of 28th with the manager telling me it was nonrefundable and won't be getting my money back. This is not a good experience with this being my first time in UK ever in my life. I need a refund for having to stay in an ant infested hotel with having a heart condition. This is not as fair as I was expecting to be treated. The only pro for the hotel is that its 1 mins walk from the train station and the staffs are nice. Besides that I won't recommend anyone staying at this hotel especially if you plan on more than one night.
