From the moment we arrived until the moment we checked out, the staff was amazing. We had wonderful conversations with all that we had contact with. We enjoyed the food and drink very much. For our very first visit to your Country and City, your staff made us feel very welcome and we excited for the prospect of planning another trip in the next 2 years or so.
I stayed there for 5 nights. Price wise, it ranks with other 4 stars hotels internationally. Only, it has no breakfast included. They, definitely, are on a sparing course. The TV has no entertainment channels and even the 2 biscuits offered with the complimentary soluble coffee were not refilled once I ate them. The shower water had fluctuations in temperature. For the rest, the room was big and clean with AC. Bathroom, rather big for London, clean with fresh towels every day. That was a bit over the top, I'm used to replacing on demand. I missed the disposable tooth brush and tooth paste, though. Well connected to London by bus, Under- and Overground and ship. It is a good 4 star hotel but not top of the list.
The staff at the pub (which ha is the same hotel staff) were not very friendly. We had a very unpleasant experience on the last day, due to a misunderstanding with the breakfast booking: I booked for 6 people and they said that the hotel only reported 3 breakfast; we showed them the emails and yet, they didn’t even care to contact the hotel manager. They also lacked manners when handling the whole situation and it was very uncomfortable since we had our parents with us and we were on a trip for our civil marriage and Christmas. All in all, we just decided to leave and had breakfast somewhere else. Also, the breakfast we had days before wasn’t that good… not value for money! Last time I choose this hotel. Not recommended! Customer service is important and the don’t know how to treat people well.
Perfect location, lovely part of London. The hotel feels relaxed and friendly. A special shout out to Jackie on breakfast, lovely lady with lots of advice. Will definitely stay again
We were very happy with our stay, for our visit to the O2, which we travelled to via the 188 bus. And the Mitre is also close to Greenwich Station, and in the centre of the historic Greenwich. There is nothing to complain about, the staff were pleasant, and we enjoyed the meal we had in the evening.
